Microsoft Office 365: Not Receiving Email Messages

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This article walks you through checking common settings that may need to be modified if you are not receiving emails.

  1. Log into the Office 365 web interface.
  2. Once you are logged in, click on the gear icon at the top right of the window and click Mail at the bottom.

  1. The first thing you should check is if your account has any email forwarding set up. This setting is found under Accounts > Forwarding. If the option to Start forwarding is selected and there is an email address in the text box, all email messages for this account are being sent to the email address listed. If the Keep a copy of forwarded messages box is not checked, then there will not be a copy of your forwarded emails in this mailbox. Only the email account the messages are being forwarded to are receiving the messages. To stop Forwarding, select the Stop Forwarding option.

  1. You should then check for inbox rules. Verify that all of the rules that exist are rules you created. You should also verify there isn't a rule set up that is automatically deleting your email messages or moving emails into another folder.