Cisco IP Phone Change

Request this service when...

• you would like changes to the way the phone(s) work in your area (i.e. which lines that appear, which hunt groups ring to it, etc.)
• you would like to have the hunt group status board added to your phone

What we'll need

• The last four characters of the host name is essential for us to know which phone to update.
• If any phones in the area do work properly and you would like your phone to behave similarly, the last four characters of the host name of that phone. (Or another way to request is to give a before and after description of how things work now and how you would like them to work once the request is fulfilled.)

Also,

• Did you know that you can manage your phone on the Cisco Unified Communications Self Care Portal? Some things you can work with are:
  • speed dial numbers
  • call forwarding to voicemail or a different number (local only, no long distance)