ITSM: Metrics Portal - Customer Facing

100%

Status

Completed - Met Expectations [Completed - Met Expectations]

100% complete, updated on Mon 9/27/21 3:31 PM by Greg Van De Mark

Changed Status from In Process to Completed - Met Expectations.
Changed Percent Complete from 95% to 100%.
Portal: https://technology.uwrf.edu/TDClient/1979/Portal/Portal/Desktop/Desktop?Q=wStmqmNAu5cT03t6FVO-2iL1jDOv8smKWXwKOqYprtztQOk8x5WwiA__
Explanation/Narrative/Story: https://technology.uwrf.edu/TDClient/1979/Portal/KB/ArticleDet?ID=127688

Details

Dates
Mon 4/20/20 - Mon 9/27/21

Acct/Dept

Technology Services

Service

zInformation Request

Type

Project / System Implementation

Health

Green - On track

Classification

Project

Created

Thu 2/27/20 8:53 AM

Modified

Mon 9/27/21 3:31 PM

Closed

Mon 9/27/21 3:31 PM

Description

Design an ITSM public-facing metrics service page and publish to the website. The page will include service metrics and narrative text to help "tell the story"

Organizational Risks

Low Impact on Other Projects
Other projects' critical paths are not involved in this project.
Low Lack of Commitment / Adoption
Low risk as long as the repeatable steps of the operation are easy and easily repeatable.
Low Ongoing Support
We plan on using a tool currently in use at UWRF (TeamDynamix).
Low Unknown Complexity / Learning Curve
The tool is known. Other institutions publish KPIs with stories.
Low Vendor Dependence
Vendor limitations would first hit our ticketing and project work which are more critical.