Microsoft Office 365: Rebuilding Your Outlook Profile

Rebuilding your Outlook profile is a basic first troubleshooting step for the application (not the web version). Here is how you do it...

Outlook (classic) on Windows

Two main steps: removing your profile and recreating your profile. First, removing...

1. Quit Outlook.
2. Open the Windows Control Panel
3. Open Mail (Microsoft Outlook)
4. Select Show Profiles
5. Highlight the profile to remove
6. Select Remove
7. Select OK
8. A prompt pop-up appears. Select Yes.

Now that we have removed your old profile, let's create the new one.

1. Start Outlook
2. Enter "Outlook" into the Profile Name field
   1. If you get a prompt that that profile name is already in use, select a different name, like "UWRF" or similar (if you get a message that "The profile name you entered already exists" enter another name, for example UWRF2).
3. Select OK
4. Verify the name and email are correct and select Next
5. You may be prompted to enter a username and password
   1. Enter your email address
   2. Enter your Falcon Account password
6. If prompted, select OK
7. From the Congratulations page, select Finish

Shared mailboxes may take some time to re-appear in Outlook. It may take up to a few hours for them to show up in the list of available mailboxes. If you need immediate access to a shared mailbox, please use Outlook Online in the interim.

The send-as feature does not automatically re-enable itself after a profile rebuild.  If you need to send as another address, open a new message compose window and select the "Options" tab, and toggle on the "From" field feature:

Once you've enabled the field, you can add your alternative send-as addresses to Outlook, and they will be remembered for future use in the drop-down.

Mac

1. Quit Outlook.
2. From Finder, open the Applications folder.
3. Ctrl+click or right-click Microsoft Outlook and select Show Package Contents.
4. Open Contents > SharedSupport and launch Outlook Profile Manager.
5. Highlight the profile and click the - button to delete the profile. (Move the profile to the trash bin if asked.)
6. Relaunch Outlook.