Canvas support is available 24/7/365. To get help from Canvas via email, chat, or phone, log into Canvas and select Help in the left-hand global navigation area or visit the Canvas Community with links to useful Canvas guides.
Instructor Options:
- Create a Sandbox Course
- Chat with Canvas Support (Faculty) - Live chat assistance from Canvas
- Contact Canvas Support via email - Accessed via the Help in Canvas
- Contact Canvas Support via phone - Accessed via the Help in Canvas
- Search the Canvas Instructor Guides - Canvas has a comprehensive set of guides with links to multiple related articles
Student Options:
- Ask Your Instructor a question - this sends a message to your instructor via the Canvas Inbox
- Chat with Canvas Support (Students) - Live chat assistance from Canvas
- Contact Canvas Support via email - Accessed via the Help in Canvas
- Contact Canvas Support via phone - Accessed via the Help in Canvas
- Search the Canvas Student Guides - Canvas has a comprehensive set of guides with links to related articles
If Canvas cannot resolve your issue, they will escalate to UWRF DoTS for resolution or additional support.