Microsoft 365 - Unable to Sign In to Apps

If you are experiencing issues signing into Microsoft 365 desktop apps (Formerly called Office 365) please follow the below instructions. Once your issue has been resolved you do not need to continue any further.

1 - Verify Your Account Works

1. Open an Incognito/Private browser window
2. Go to https://outlook.com/uwrf.edu and Sign in
3. If you are having trouble signing in here contact DoTS for assistance

2 - Sign out and Back in

Windows

1. Open the Settings App
2. Go to Accounts>Access Work or School click to expand your UWRF email
3. Click the disconnect button.
4. Now go back to the App you are trying to use and try signing back in again. 
5. If you are prompted to select from a list of previously used accounts when signing in, follow Microsoft's instructions to sign out of all accounts: Sign out of Office

MacOS

1. Follow Microsoft's instructions to sign out of all accounts: Sign out of Office

3 - Run Updates

Windows

1. Open the Settings app
2. Go to Windows Update and check for and install any updates
3. Follow Microsoft's Instructions to Update Microsoft 365: How to update Microsoft 365 or Office for Windows
4. Try Signing in again

MacOS

1. Open the System Settings app
2. Go to General > Software Update and install available updates
3. Follow Microsoft's Instructions to Update Microsoft 365: Update Office for Mac
4. Try Signing in again

4 - Remove and Reinstall Microsoft 365

Windows

1. Follow Microsoft's Instructions to Uninstall: Uninstall Microsoft 365 or Office from a PC
2. Follow the instructions here to install Microsoft 365 on your computer again: Microsoft Office 365: Installing on Your Personal Computer
3. Try Signing in again

MacOS

1. Follow Microsoft's Instructions to Uninstall: Uninstall Office for Mac
2. Follow Microsoft's Instructions to clear all license files and previous activations: How to remove Office license files on a Mac
3. Restart your computer
4. Follow the instructions here to install Microsoft 365 on your computer again: Microsoft Office 365: Installing on Your Personal Computer
5. Try Signing in again

If the above steps are not working please Contact DoTS (Phone: 715-425-3687, Email: DoTS@uwrf.edu)