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Support Exemption

Support for University Managed Mac OS 10.9 and Older Computers

Apple no longer provides support for Mac OS 10.9 (and older). This means that there are no further updates for Mac OS 10.9 including security updates.  Without these updates, computers running Mac OS 10.9 are vulnerable to attacks.  It is also possible many third party software vendors are no longer supporting their applications running on Mac OS 10.9.  Technology Services no longer supports Mac OS 10.9 computers as of March 8, 2018.

What does this mean for me?

Any computer still running Mac OS 10.9 is vulnerable to attacks and intrusions putting the computer, the user, and the entire university at risk. For this reason, Mac OS 10.9 computers are not supported without an exemption from the Division of Technology Services. Any computer found running Mac OS 10.9 on the network without an exemption will be blocked from the network and will no longer be supported by Technology Services.

What can I do?

Mac OS 10.9 users have three options regarding their computers: receive an exemption from Technology Services, upgrade to the most recent Mac OS, or upgrade to a new computer.  Please contact DoTS at dots@uwrf.edu or 715.425.3687 with any questions or to request assistance in determining the best option to meet your needs.

  • Upgrade the operating system - This is the simplest way to keep an existing computer in use if it meets the hardware requirements of a newer operating system. This option is available in Self Service if the hardware is compatible.
  • Upgrade to a new computer - This option is the best overall, resulting in an operating system that will be supported for years to come and a new platform from which to work. This option requires the department to purchase a new computer at the department’s expense if this is a special use computer.  There may also be limiting factors due to the hardware that needs to connect to the computer.
  • Receive an exemption from Technology Services - If the computer must be kept in service due to the needs of the equipment it is attached to or software it is running, an exemption can be requested and other compensating controls can be put in place to reduce the overall risk.  To request an exemption, please fill out the "Mac OS Exemption Request" form downloadable from this page.

Support for University Managed Windows XP and Older Computers

Microsoft stopped providing support for Windows XP on April 8, 2014. This means that there are no further updates for Windows XP including security updates. Without these updates, computers running Windows XP are vulnerable to attacks. It is also possible many third party software vendors are no longer supporting their applications running on Windows XP.  Technology Services no longer supports Windows XP (and older Operating Systems) on computers as of July 1, 2014.

What does this mean for me?

Any computer still running Windows XP is vulnerable to attacks and intrusions putting the computer, the user, and the entire university at risk. For this reason, Windows XP computers are not supported by the Division of Technology Services. You can continue to run older operating systems but if the hardware fails the only support DoTS can provide is ordering a suitable replacement.

Any computer found running Windows XP on the network without an exemption will be blocked from the network and will no longer be supported by Technology Services.

What can I do?

Windows XP users have three options regarding their computers: receive an exemption from Technology Services, upgrade to Windows 7, or upgrade to a new computer and Windows 7.  Please contact DoTS at dots@uwrf.edu or 715.425.3687 with any questions or to request assistance in determining the best option to meet your needs.

  • Upgrade the operating system - This is the simplest way to keep an existing computer in use if it meets the hardware requirements of a newer operating system.  
  • Upgrade to a new computer - This option is the best overall, resulting in an operating system that will be supported for years to come and a new platform from which to work. This option requires the department to purchase a new computer at the department’s expense if this is a special use computer. More information on what must be purchased via department funds and what can be purchased with computer rotation funds can be found here. There may also be limiting factors due to the hardware that needs to connect to the computer.
  • Receive an exemption from Technology Services - If the computer must be kept in service due to the needs of the equipment it is attached to or software it is running, an exemption can be requested and other compensating controls can be put in place to reduce the overall risk. To request an exemption, please fill out the "Windows XP Exemption Request" form downloadable from this page.
 

Files (2)

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Mac OS Exemption Request.docm

8/5/2015 1:50:22 PM 
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Windows XP Exemption Request.docm

8/5/2015 1:50:34 PM