Knowledge Base

Categories (9)

Accounts and Passwords

Duo, Falcon Accounts, Employee On/Offboarding, etc.

Devices

Computers/tablets, phones, printers, MFDs, etc.

Instructional Space

Computer labs and technology enhanced classrooms (TECs).

Network

Wired network, wireless network, eduroam, etc.

Projects and Changes

Projects (new software/tech) and changes (large/complex changes to software/tech already in use at UWRF).

Security

University ID cards, PCI, VPN, VMs, etc.

Software

Apps, Canvas, eSIS, and enterprise applications.

Support Operations

DoTS hours, knowledge articles, services, processes, etc.

Website Content and Design

Website development, CommonSpot, Marketplace, etc.