Self Help

Looking for answers to your technology questions?  Try finding them in our knowledge base (KB).  There are many articles that may help you out.
Looking for a service that DoTS provides?  Take a look at our service catalog.  You can get some general information about services (and look through helpful knowledge base articles).  You can also request some services right from the service catalog!
You can search through the knowledge base and service catalog a few different ways:
  • Drill down through the menu
  • Use the search box
  • Look through the "popular" list
  • Look through the "recent" list
 Can't find what you are looking for?  Please send us a general support request.

How to Get Help

Knowledge Base
Answers to many questions can be found in our knowledge base articles.
Service Catalog
Need something that DoTS provides? Ask for it through our service catalog. Information gets routed automatically to the team that can help you.
A ticket is created automatically. These tickets are constantly monitored and addressed during working hours.
Student technicians are available for walk-up inquiries. If you require help troubleshooting a laptop or mobile device, we suggest you visit our Service Center in Davee Library.
Student employees answer phones during service center hours. This is the preferred method of submission for any high priority incidents.
After Hours Emergency
Call 715-425-3687(DoTS). After following voice prompts and leaving details and a call-back number, your message gets routed to appropriate staff for follow-up.

More details are available in our knowledge base.