Search 120 Results
Can't Find What You Are Looking For?
Sign In Now
You are currently not logged in and some search results only show up if you login.
You are currently not logged in and some search results only show up if you login.
Canvas (Students): Respondus LockDown Browser is not working for me so I can't take my quiz
Issue: I am unable to launch LockDown Browser for an online quiz on Canvas.
Environment: LockDown Browser, Canvas, quiz, test
Resolution:
Clear the cache on your browser (all history
Cisco IP Phone: Can spam calls be blocked?
Issue: I have been receiving some spam calls recently. Is it possible to block these?
Environment: security, scam, Cisco IP phone
Resolution: Unfortunately, there is no software or
Cisco IP Phone: Display is black
Issue: Cisco phone display is black
Environment: Cisco phone, office, staff
Resolution: The Cisco 8841 displays are set to show a black screen saver outside standard office hours (7:30am
Cisco IP Phone: Unable to set up personal PIN
Issue: I am unable to set up my personal PIN because I do not have a master PIN to start the process
Environment: Cisco IP Phone (office phone), personal PIN, master PIN, personal identification
Canvas (Instructors): I am not listed as the instructor of a class but I should be
Issue: I am not the instructor for a class and I should be.
Environment: Employee, Faculty, Instructor, eSIS, Canvas
Resolution:
If you are not the instructor on record in eSIS but should
Cisco IP Phone: Why doesn't my phone ring?
Issue: My phone isn't ringing and I should be getting calls.
Environment: Cisco IP Phone
Resolution:
Check out these possible reasons...
The "Do not disturb" function is enabled
eSIS: CORS error in Safari older than version 15 does not allow eSIS access
Issue: iOS devices (mobile, laptops, desktops) may return a Cross-Origin Resource Sharing (CORS) error when using a Safari version older than version 15.
Environment: Mac, iPhone, eSIS, Safari v15
eSIS: I'm an instructor but I'm seeing what a student would see
Issue: I'm an instructor but I'm seeing what a student would see when logged into eSIS. I need to do instructor activities - verifying grades are synced, etc.
Environment: eSIS, faculty
Printing: ID card fails to log into MFD
Issue: When attempting to log into a campus Konica Minolta MFD, the card reader beeps but the device does not log in. It remains on the "Username and Password" input screen.
Environment: Konica
eSIS: Unable to make a payment
Issue: I tried to make a payment in eSIS, but when I click 'Make a Payment,' nothing happens.
Environment: student or parent making a payment from eSIS, billing, tuition
Resolution: Check to
Canvas: Zoom Error "Warning: User does not exist"
Issue: When entering a course in Canvas, I select the Zoom link in the left-hand navigation and get this error:
Warning
User does not exist: someone@uwrf.edu
Error Code 1001
Canvas (Students): LockDown Browser Requires Administrator Credentials on Lab Computer
Issue: I have installed LockDown Browser on a UWRF lab computer and it is prompting me for administrator credentials
Environment: LockDown Browser, Lab Computer
Resolution: LockDown Browser is
Canvas: Is Canvas down?
Issue: I cannot get into Canvas. Is Canvas down or is it just me?
Environment: Canvas, on campus, off campus
Resolution: To see if it is a Canvas outage, check status.instructure.com.
If
Canvas: Can I trust this email from instructure.com?
Issue: I got an email from instructure.com. Is it for real?
Environment: email received from instructure.com
Resolution: Canvas sends email notifications to course members starting when a course
Canvas (Students): I can't access my course
Issue: I don't see my course in Canvas
Environment: Student
Resolution:
Can you log into Canvas? If not, did you activate your Falcon Account very recently? It takes a full day after that