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Canvas (Students): Respondus LockDown Browser is not working for me so I can't take my quiz

Issue: I am unable to launch LockDown Browser for an online quiz on Canvas. Environment: LockDown Browser, Canvas, quiz, test Resolution:  Clear the cache on your browser (all history

Cisco IP Phone: Can spam calls be blocked?

Issue: I have been receiving some spam calls recently. Is it possible to block these? Environment: security, scam, Cisco IP phone Resolution: Unfortunately, there is no software or

Cisco IP Phone: Display is black

Issue: Cisco phone display is black Environment: Cisco phone, office, staff Resolution: The Cisco 8841 displays are set to show a black screen saver outside standard office hours (7:30am

Cisco IP Phone: Unable to set up personal PIN

Issue: I am unable to set up my personal PIN because I do not have a master PIN to start the process Environment: Cisco IP Phone (office phone), personal PIN, master PIN, personal identification

Canvas (Instructors): I am not listed as the instructor of a class but I should be

Issue: I am not the instructor for a class and I should be. Environment: Employee, Faculty, Instructor, eSIS, Canvas Resolution: If you are not the instructor on record in eSIS but should

Cisco IP Phone: Why doesn't my phone ring?

Issue: My phone isn't ringing and I should be getting calls. Environment: Cisco IP Phone Resolution: Check out these possible reasons... The "Do not disturb" function is enabled

eSIS: CORS error in Safari older than version 15 does not allow eSIS access

Issue: iOS devices (mobile, laptops, desktops) may return a Cross-Origin Resource Sharing (CORS) error when using a Safari version older than version 15. Environment: Mac, iPhone, eSIS, Safari v15

eSIS: I'm an instructor but I'm seeing what a student would see

Issue: I'm an instructor but I'm seeing what a student would see when logged into eSIS. I need to do instructor activities - verifying grades are synced, etc. Environment: eSIS, faculty

Printing: ID card fails to log into MFD

Issue: When attempting to log into a campus Konica Minolta MFD, the card reader beeps but the device does not log in. It remains on the "Username and Password" input screen. Environment: Konica

eSIS: Unable to make a payment

Issue: I tried to make a payment in eSIS, but when I click 'Make a Payment,' nothing happens. Environment: student or parent making a payment from eSIS, billing, tuition Resolution: Check to

Canvas: Zoom Error "Warning: User does not exist"

Issue: When entering a course in Canvas, I select the Zoom link in the left-hand navigation and get this error: Warning User does not exist: someone@uwrf.edu Error Code 1001

Canvas (Students): LockDown Browser Requires Administrator Credentials on Lab Computer

Issue: I have installed LockDown Browser on a UWRF lab computer and it is prompting me for administrator credentials Environment: LockDown Browser, Lab Computer  Resolution: LockDown Browser is

Canvas: Is Canvas down?

Issue: I cannot get into Canvas. Is Canvas down or is it just me? Environment: Canvas, on campus, off campus Resolution: To see if it is a Canvas outage, check status.instructure.com. If

Canvas: Can I trust this email from instructure.com?

Issue: I got an email from instructure.com. Is it for real? Environment: email received from instructure.com Resolution: Canvas sends email notifications to course members starting when a course

Canvas (Students): I can't access my course

Issue: I don't see my course in Canvas Environment: Student Resolution: Can you log into Canvas? If not, did you activate your Falcon Account very recently? It takes a full day after that