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Software: Locked out of PeopleAdmin
Issue: I've tried to log into PeopleAdmin too many times and now I'm locked out.
Environment: employee, account access, lockout
Resolution: Please contact Human Resources (HR). They handle
Duo Multi-Factor Authentication: Forgot my phone
Issue: I don't have my phone with me. How do I continue the login process?
Environment: forgot phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application
Duo Multi-Factor Authentication: Phone does not have internet connection
Issue: How can I continue the login process if my phone doesn't have access to the internet right now?
Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app
Duo Multi-Factor Authentication: Not working (locked out) using iPhone
Issue: I am not able to log in using my Falcon Account username and password. When it comes time to authenticate with Duo, nothing is happening - nothing is showing up on my iPhone. If I try logging
Duo Multi-Factor Authentication: Unable to Authenticate
Issue: I am unable to Duo authenticate into student employee applications on my smartphone. I receive an SSL error.
Environment: Student employee, Duo, personal smartphone
Resolution
Duo Multi-Factor Authentication: Identity Assurance Level (IAL) Error Message
Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this
Electronic Door Access: Residence Hall Door Unlocked
Issue: A residence hall door is unlocked and no card access is required to enter. This is a security risk as anyone can access the residence hall.
Environment: Electronic door not locked (unlocked
Security: Door Alarm Sounding
Issue: An alarm is sounding from a door on campus.
Environment: area/space/room security alarm (it is loud); an alarm coming from an exterior or stairwell door
Resolution: Determine the location
Class Climate: "Document could not be printed"
Issue: When attempting to print a PDF report from Class Climate, a message indicating that "The document could not be printed" appears.
Environment: Adobe Reader, Adobe Acrobat, Class Climate, PDF
Chalk & Wire: Cannot log in
Issue: I cannot log into Chalk and Wire. It keeps saying my username or password is incorrect.
Environment: portfolio, teacher education
Resolution: Your Chalk & Wire account is not linked with
Outlook: Unable to Open Calendar Group
Issue: I'm unable to open a group of calendars in Outlook. I get the error message "We can't add the calendars of everyone in this distribution list <distribution list name>. Please add each calendar
Adobe: "Unable to Open PDF" binder message in browser
Issue: When trying to open a PDF document in my web browser, a message stating that "Download Adobe Reader X or later to open this PDF binder" is displayed. The document may be a PDF binder or PDF
Screen Sharing Applications: Macs cannot share screen
Also an issue with WebEx and Zoom.
Issue: Newer versions of macOS (10.15 Catalina and higher) no longer automatically give apps permission to record the screen, or use the camera or microphone. You
Computer/Tablet: Does UWRF offer any discounts?
Issue: Does UWRF offer any discounts on computers, tablets or other devices?
Environment: Student discount, employee discount, hardware
Resolution:Back in the day we did. However, over time, the
University Computer: Windows Workstation Password out of Sync
Issue: After changing my password through Password Self-Service, my UWRF-issued Windows workstation is still using my old password to log in.
Environment: Off-campus, Windows, password change