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Software: Locked out of PeopleAdmin

Issue: I've tried to log into PeopleAdmin too many times and now I'm locked out. Environment: employee, account access, lockout Resolution: Please contact Human Resources (HR). They handle

Duo Multi-Factor Authentication: Forgot my phone

Issue: I don't have my phone with me. How do I continue the login process? Environment: forgot phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application

Duo Multi-Factor Authentication: Phone does not have internet connection

Issue: How can I continue the login process if my phone doesn't have access to the internet right now? Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app

Duo Multi-Factor Authentication: Not working (locked out) using iPhone

Issue: I am not able to log in using my Falcon Account username and password. When it comes time to authenticate with Duo, nothing is happening - nothing is showing up on my iPhone. If I try logging

Duo Multi-Factor Authentication: Unable to Authenticate

Issue: I am unable to Duo authenticate into student employee applications on my smartphone. I receive an SSL error. Environment: Student employee, Duo, personal smartphone Resolution

Duo Multi-Factor Authentication: Identity Assurance Level (IAL) Error Message

Issue: When I am attempting to log in with Duo, I receive this error message: "You do not have a sufficient Identity Assurance Level (IAL) to access this service. If you continue to encounter this

Electronic Door Access: Residence Hall Door Unlocked

Issue: A residence hall door is unlocked and no card access is required to enter. This is a security risk as anyone can access the residence hall. Environment: Electronic door not locked (unlocked

Security: Door Alarm Sounding

Issue: An alarm is sounding from a door on campus. Environment: area/space/room security alarm (it is loud); an alarm coming from an exterior or stairwell door Resolution: Determine the location

Class Climate: "Document could not be printed"

Issue: When attempting to print a PDF report from Class Climate, a message indicating that "The document could not be printed" appears. Environment: Adobe Reader, Adobe Acrobat, Class Climate, PDF

Chalk & Wire: Cannot log in

Issue: I cannot log into Chalk and Wire. It keeps saying my username or password is incorrect. Environment: portfolio, teacher education Resolution: Your Chalk & Wire account is not linked with

Outlook: Unable to Open Calendar Group

Issue: I'm unable to open a group of calendars in Outlook. I get the error message "We can't add the calendars of everyone in this distribution list <distribution list name>. Please add each calendar

Adobe: "Unable to Open PDF" binder message in browser

Issue: When trying to open a PDF document in my web browser, a message stating that "Download Adobe Reader X or later to open this PDF binder" is displayed. The document may be a PDF binder or PDF

Screen Sharing Applications: Macs cannot share screen

Also an issue with WebEx and Zoom. Issue: Newer versions of macOS (10.15 Catalina and higher) no longer automatically give apps permission to record the screen, or use the camera or microphone. You

Computer/Tablet: Does UWRF offer any discounts?

Issue: Does UWRF offer any discounts on computers, tablets or other devices? Environment: Student discount, employee discount, hardware Resolution:Back in the day we did. However, over time, the

University Computer: Windows Workstation Password out of Sync

Issue: After changing my password through Password Self-Service, my UWRF-issued Windows workstation is still using my old password to log in. Environment: Off-campus, Windows, password change