Search - #Incident

Network: Can I activate the Ethernet port in my room?

Issue: I live in a residence hall and I want to use a wired Internet connection in my room. Can I get the Ethernet port activated? Environment: Residence Hall, Dorm Room, Student Answer: It

Motorola Symbol LS2208 Barcode Scanner: Not Working

Issue: I can't get any of the Motorola Symbol LS2008 barcode scanners we use in the library and archives to work on my computer. I have tried three separate barcode scanners (all the same model) and

Scantron: Opscan-4 model unable to recognize answer key

Issue: The Opscan-4 Scantron machine not recognizing a test answer key Environment: Scantron, Opscan-4 Resolution: Change Opscan-4's software setting from Self-Score to OMR Only

Falcon Account: I am no longer employed by UWRF but I need my tax documents

Issue: I am no longer employed by UWRF which means my Falcon Account is disabled so I can't access my tax forms. Environment: Falcon Account, disabled account, W2, tax information Resolution

Classroom Technology: Frozen Room Controls

Issue: The touch screen console for room controls is frozen. Nothing can be done. (Lowering the screen was what was being attempted initially.) Environment: Classroom, classroom technology

Falcon Account: What is my ID number (username)?

Issue: I don't remember (forgot, have forgotten) my ID number. It helps to have that when I log into things. Environment: S number, W number, Falcon Account username, user name Resolution

Campus Directory: New Faculty/Staff Member Not Listed

Issue: A newly hired faculty or staff member does not appear in the campus directory Environment: HRS appointment, Human Resource System, campus directory Resolution: Please ensure that the

Microsoft Office 365: The installation of "Microsoft Office 365" could not be completed...

Issue: I am unable to upgrade my outdated Office package to Office 365 through the Software Center. The message I get is, "The installation of 'Microsoft Office 365' could not be completed because

Microsoft Office 365: "Your message couldn't be delivered because you weren't recognized as a valid sender..."

Issue: I am prevented from sending email messages from my UWRF email. I am receiving the error message: "Your message couldn't be delivered because you weren't recognized as a valid sender

Duo Multi-Factor Authentication: Fob code works on one computer but not another

Issue: My Duo fob is not working on one of my devices. The numbers are not looking right when I enter them. Environment: Multiple computers Resolution: The fob is probably not the issue

Meazure Learning: Unable to access account

Issue: I am unable to access Meazure Learning account for my math placement test. Environment: admit, admitted student, new student, Meazure Learning, Admissions, placement testing

Duo Multi-Factor Authentication: Stopped receiving push notifications on my phone

Issue: I stopped receiving push notifications on Duo Mobile. Environment: smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application Resolution: Do you have

Duo Multi-Factor Authentication: I'm not seeing the Duo notification on my phone when trying to log into Outlook

Issue: After I enter my email address and password on the organization page when trying to log into Outlook, I'm not seeing the Duo notification on my phone. It has happened with other apps as well

Duo Multi-Factor Authentication: All I see is an empty white window.

Issue: I'm unable to log in with Duo. The Duo window is empty/white after I enter my password. Environment: Any web browser. (Refer to the screen shot which is available on this page

iClicker: Base station is not responding

Issue: My iClicker base station is not working. Environment: classroom, classroom technology Resolution: Verify that the base station is connected to a computer with current software

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