Search - #Incident

Printing: Printing is taking a long time

Incident: I am trying to print and it is taking a long time. Environment: MFD, Printing, Image, Images, Picture, Pictures Resolution: When releasing print jobs on campus, occasionally the job

Printing: My Print Job is in "Paused" Status

Issue: When I print from my campus-issued computer and look at the print queue, my print job is in a status of "Paused" Environment: PaperCut, MFD, laser printer, print queue Resolution: The

Printing: PDF Documents Printing Small

Issue: When printing a PDF document from Adobe Acrobat, the first page prints very small and is unreadable. Environment: Adobe Acrobat DC, Adobe Reader DC Resolution: There are a couple of

Printing: Unable to print to a personal wireless printer while connected to VPN

Issue: I cannot print to my wireless printer while connected to the VPN. Environment: Cisco AnyConnect, university workstation, faculty, staff Resolution: Disconnect from the VPN

Printing: Web portal does not upload documents

Issue: When attempting to upload any file type (Word, Powerpoint, PDF, etc.) to the PaperCut Web Portal, the files fail to upload and I get this error message: "Server responded with 401 error code

Printing: Waste Toner Full

Issue: The Konica Minolta MFD will not print. The orange error indicator light is on and a message indicating that the waste toner is full is on the display. Environment: Konica Minolta Multi

Printing: MFD Out of Toner; Replacement Has Not Arrived

Issue: Our Multi-Function Device (MFD) is out of toner after a significant amount of printing and a replacement toner has not yet been received. Note: The automatic toner ordering system is based

Canvas: Adding TAs to a roster

Issue: Canvas is showing "pending" by teaching assistants' names and they are not seeing our class on their Canvas home page. Environment: Canvas, Adding instructor, Teaching Assistant, TA

Canvas: Respondus LockDown Browser will not install; feature transfer error

Issue: Respondus LockDown Browser will not install correctly. A feature transfer error is displayed during install. Environment: personal (not owned by UWRF) Windows computer Resolution: Before

Cisco IP Phone: Date/time is incorrect

Issue: Cisco phone display shows an old date or time. Environment: Cisco phone, office, staff Resolution: Infrequently, the phone freezes up. Unplugging the cable that goes from the wall

Cisco IP Phone: Dropped Transfer Call

Issue: When a call is transferred to me, I don't receive the call. Environment: Cisco IP phone, cold transfer Resolution: The person transferring the call may be hanging up too quickly - before

Printing: Orange "Print Error" Light

Issue: I am trying to print (I released a print job to the printer) and I'm not getting my printout. The orange light on the left side of the display is on or blinking. Environment: MFD

Printing: Konica Minolta MFD Tray 3 Error

Issue: The Konica Minolta Multi-Function Device (MFD) is displaying a C-0214 error code and/or is displaying a message that Tray 3 is disabled. Environment: Konica Minolta MFD, Large Capacity Tray

Printing: Device Lockout Error on the MFD Display

Issue: The MFD displays a "Error: This device has an issue. e.g. no paper, paper jam, etc. Please check the device. Error type: Device Lock" message. Environment: Konica Minolta MFD, printing

Printing: Unable to Print - No PaperCut Popup to Select Chargeback Account

Issue: Sometimes I can't print. I don't even get the little box that asks me which account I'd like to charge. Environment: Employee workstations, PaperCut client, selection dialog window, Windows

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