Search - #Incident

Falcon Account: Cannot access UWRF services with virtual machines installed

Issue: I cannot log into many university services (eSIS, Canvas, LISTSERV, and others) using my Falcon Account. Pages are freezing (or loading wheels are spinning with no windows loading

Falcon Account: Changed password off campus; cannot log in

Issue: I changed my password while off campus and now I cannot log into my computer. The error message I get is "Invalid username or password". Environment: Password changed while off campus using

Falcon Account: I cannot log into the MyUW portal to access my timesheet

Issue: I'm a student employee and I am unable to log into MyUW to access my timesheet. Environment: Student employee, MyUW portal, active student account, appropriate affiliation

Camtasia: Camtasia 9 cannot load the library

Issue: I am unable to open Camtasia. I am receiving the error message: "Camtasia 9 cannot load the library" Environment: PC computer, Windows 10, off campus. Resolution: If you're accessing

Microsoft Teams: "Sorry, something went wrong" message when trying to open Excel spreadsheets

Issue: I cannot open Excel spreadsheets from the file menu in Microsoft Teams. I can open other types of files. The error message I get is, "Sorry, something went wrong. Could you please try that

Adobe Acrobat CC: Not starting up on a Mac

Issue: Adobe Acrobat Creative Cloud does not start up or crashes when I try to launch it. Environment: Mac, Adobe Acrobat CC, Creative Cloud Resolution 1: Quit Acrobat, Creative Cloud

University Mac: External Monitors Are Not Displaying

Issue: I recently updated my macOS (or got a new Mac) and now my external monitors display a black screen. I am using a Dell DisplayLink docking station to connect my Mac to the monitors

Microsoft Office 365: How do I share a large file?

Issue: I want to share a large file but it is too big to send as an email attachment. How do I share it? Environment: UWRF Resolution: DoTS recommends using Microsoft OneDrive. Instructions on

Photoshop: Unable to open images on external monitors

Issue: When attempting to open an image for editing on an external monitor, the Photoshop window starts "ghosting" - making multiple copies of tool pallettes across the display. The image to be

Microsoft Office 365: UWRF email messages are not syncing to my device when using a non-Outlook app

Issue: My UWRF email messages are not syncing to my phone's app Environment: UWRF email, email app, application Resolution: DoTS recommends that the Outlook app be used with UWRF email

eduroam: Unable to Connect - General

Issue: I'm unable to connect to the eduroam wireless network Environment: computer, eduroam, WiFi, mobile device, wireless network Resolution: Attempt these... Forgetting the network

Digital Signage: Showing desktop instead of content

Issue: A digital signage display is displaying the desktop and not the usual content/information it normally cycles through. Environment: Digital signage Resolution: Power cycle the display

eduroam: I can connect on my campus but not at UWRF

Issue: I can access eduroam on my campus but not when visiting UWRF. Environment: people from other campuses/institutions now at UWRF Resolution: Is your username your full campus email address

eduroam: I can connect at UWRF but not at other eduroam institutions

Issue: I can access eduroam at UWRF but not other places where I am supposed to be able to. Environment: Other campuses Resolution: Is your username your full UWRF email address? It has to be in

Falcon Account: Alumni Access to Online Library Database

Issue: I am an alumnus that graduated over one year ago so I no longer have access to the Davee Library online database but I want access. Environment: alumni, online library database Resolution

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