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Issue: I no longer work for the university and I no longer want my Falcon Account to use Duo multi-factor authentication but I still need to access UWRF resources  Environment: Falcon Account, Duo

For people switching Duo Mobile to a new phone where the old phone (or any previously-enrolled device) is not available. ... After pressing the "Request Service" button, enter these (Action > Category > Subcategory > Service): Request something DoTS offers > Accounts and Passwords > Duo > Reactivate Duo Mobile

Issue: I'm enrolled in Duo multi-factor authentication but I'm not being regularly prompted when accessing email on my phone or email application on my computer. What's the deal? Environment

Issue: I am unable to Duo authenticate into student employee applications on my smartphone. I receive an SSL error. Environment: Student employee, Duo, personal smartphone Resolution: Ensure you are connected to the eduroam wireless network on your personal phone - not UWRF-Welcome.

Duo Push using the Duo Mobile app See the Duo Push (quick video) or Duo Push (not quite as quick video) The steps: Enter your username and password on your computer Tap Accept on your phone or your watch

Introduction Customers enrolled in Duo Multi-Factor authentication may require DoTS to generate a bypass code in the case that their additional multi-factor options are not available.

The enrollment process: Enroll a device Install the Duo Mobile app Activate Duo Mobile (scan the barcode) Configure your device (optional) Repeat to install another

Many links to Duo information. ... What is Duo and how do I get it? (Introduction and Enrollment) How to use Duo Things you might run into I forgot my phone I lost my phone I got a new phone (or I switched carriers) Other Duo incidents How to remove Duo

Issue: After I enter my email address and password on the organization page when trying to log into Outlook, I'm not seeing the Duo notification on my phone. It has happened with other apps as well

Help with Duo's "access denied" error. ... Issue: Duo is not allowing access to a service. The error message is "Access Denied. The username you have entered cannot authenticate with Duo Security. Please contact your system administrator

Duo may be required to access some campus workstations. ... Some workstations may require Duo authentication to log into or unlock the desktop. This is a security feature. The Duo prompt appears after entering your password but before you reach the desktop

Issue: I don't have my phone with me. How do I continue the login process? Environment: forgot phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo Mobile app/application

How to set up and use Duo. ... and how to navigate the web page. However, JAWS is not directly compatible with the Duo login process. Multi-Factor Options? If you have a basic feature (not smart) cell phone, then a phone call

Issue: I'm trying to add a secondary device to my Duo multi-factor account so that I have a backup in case my primary device is not available. Environment: University Falcon Account, already

Issue: I lost my phone. It actually might have been stolen. What do I do? Environment: lost phone, misplaced phone, stolen phone, smartphone, smart phone, mobile phone, mobile device, tablet, Duo