Support Exemption

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Support Exemptions for

Support for University Managed macOS 10.11 and Older Computers

Apple no longer provides support for macOS 10.11 (and older). This means that there are no further updates for macOS 10.11 including security updates. Without these updates, computers running macOS 10.11 are vulnerable to attacks. It is also possible many third-party software vendors are no longer supporting their applications running on macOS 10.11. Therefore, Technology Services no longer supports macOS 10.11.

What does this mean for me?

Any computer still running macOS 10.11 is vulnerable to attacks and intrusions putting the computer, the user, and the entire university at risk. For this reason, macOS 10.11 computers are not supported without an exemption from the Division of Technology Services. Any computer found running macOS 10.11 on the network without an exemption will be blocked from the network and will no longer be supported by Technology Services.

What can I do?

macOS 10.11 users have three options regarding their computers: upgrade to the most recent version of macOS, upgrade to a new computer, or receive an exemption from Technology Services. Contact DoTS at dots@uwrf.edu or 715.425.3687 with any questions or to request assistance in determining the best option to meet your needs.

  • Upgrade the operating system - This is the simplest way to keep an existing computer in use if it meets the hardware requirements of a newer operating system. This option is available in Self Service if the hardware is compatible.
  • Upgrade to a new computer - This option is the best overall, resulting in an operating system that will be supported for years to come and a new platform from which to work. This option requires the department to purchase a new computer at the department’s expense if this is a special use computer. There may also be limiting factors due to the hardware that needs to connect to the computer.
  • Receive an exemption from Technology Services - If the computer must be kept in service due to the needs of the equipment it is attached to or software it is running, an exemption can be requested and other compensating controls can be put in place to reduce the overall risk. To request an exemption, please fill out the "DoTS Unsupported OS Exemption Request" form downloadable from this page.

Support for University Managed Windows 7 and Older Computers

Microsoft stopped providing support for Windows 7 on January 14, 2020. This means that there are no further updates for Windows 7 including security updates. Without these updates, computers running Windows 7 are vulnerable to attacks. It is also possible many third-party software vendors are no longer supporting their applications running on Windows 7. Technology Services no longer supports Windows 7 (and older Operating Systems) on computers as of January 14, 2020.

What does this mean for me?

Any computer still running Windows 7 is vulnerable to attacks and intrusions putting the computer, the user, and the entire university at risk. For this reason, Windows 7 computers are not supported by the Division of Technology Services. You can continue to run older operating systems but if the hardware fails the only support DoTS can provide is ordering a suitable replacement.

Any computer found running Windows 7 on the network without an exemption will be blocked from the network and will no longer be supported by Technology Services.

What can I do?

Windows 7 users have three options regarding their computers: upgrade to Windows 10, upgrade to a new computer and Windows 10, or receive an exemption from Technology Services. Contact DoTS at dots@uwrf.edu or 715.425.3687 with any questions or to request assistance in determining the best option to meet your needs.

  • Upgrade the operating system - This is the simplest way to keep an existing computer in use if it meets the hardware requirements of a newer operating system.  
  • Upgrade to a new computer - This option is the best overall, resulting in an operating system that will be supported for years to come and a new platform from which to work. This option requires the department to purchase a new computer at the department’s expense if this is a special use computer. More information on what must be purchased via department funds and what can be purchased with computer rotation funds can be found here. There may also be limiting factors due to the hardware that needs to connect to the computer.
  • Receive an exemption from Technology Services - If the computer must be kept in service due to the needs of the equipment it is attached to or software it is running, an exemption can be requested and other compensating controls can be put in place to reduce the overall risk. To request an exemption, please fill out the "DoTS Unsupported OS Exemption Request" form downloadable from this page.
 
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9503
Created
Thu 7/2/15 3:50 PM
Modified
Wed 3/11/20 10:28 AM