Adobe Acrobat CC: Not starting up on a Mac

Issue: Adobe Acrobat Creative Cloud does not start up or crashes when I try to launch it.

Environment: Mac, Adobe Acrobat CC, Creative Cloud

Resolution 1:

1. Quit Acrobat, Creative Cloud Desktop, and any other Adobe apps.
2. Open Macintosh HD:Library:Preferences:
   • Note: not the user or system version.
3. Delete com.adobe.acrobat.pro.DC.plist.
4. Replace it with the version attached to this KB.
5. Open Activity Monitor. Choose View | All Processes
6. Search for cfprefsd and Force quit all instances found.
   • cfprefsd may reappear as it automatically restarts. This is fine.
7. Run Acrobat again.

Resolution 2 (slower):

1. Uninstall Acrobat through the Creative Cloud application
   • Select the three dots next to the launch button in the Acrobat section of Creative Cloud
   • Click uninstall
2. Reinstall Acrobat through Creative Cloud.