Below is a list of our published services. We continue to add to this list. For any of these, you can
- report that something isn't working the way it is supposed to with the service (using the incident form) -or-
- request the service, ask a question about the service, request training on the service, or request a consultation regarding the service (using the service form).
You can quickly see what each service is all about. Most have a link to read more about the service, if you'd like. After reading, please use one of the forms listed above.
Accounts/Passwords (Duo, Employee Onboarding, etc.)
Accounts/Passwords > Duo > Duo Bypass Code
- If you don't have any device with you that allows you to log into your account, contact DoTS to get a Duo bypass code. More...
Accounts/Passwords > Duo > Reactivate Duo Mobile
- If you have a new phone but don't have your original phone or any another previously-enrolled device available, DoTS can help you reactivate Duo Mobile. More...
Accounts/Passwords > Falcon Account > Guest Falcon Account
- If you sponsor a campus visitor who is staying for an extended period of time, you can request a guest Falcon Account. This person will then have access to campus resources not available to the general public such as email, printing, network files, security access, and an ID card. More...
Accounts/Passwords > Other > Employee Onboarding
- If a new employee is starting in your department, DoTS can set up technology for that person. More...
Accounts/Passwords > Other > Employee Onboarding - Chartwells
- If a new employee is starting in Chartwells, DoTS can set up technology for that person.
Accounts/Passwords > Other > Guest Network Login
- Hosting a conference or seminar? You can request that your guests have login access to services such as computer labs and printing. More...
Devices (Computers, Phones, Printers, etc.)
Devices > Cell Phone > Cell Phone Purchase
Devices > Cell Phone > Cell Phone Change
- Change the way your cell phone works. More...
Devices > Cell Phone > Cell Phone Deactivation
- Deactivate your cell phone. More...
Devices > Cisco IP Phone > Cisco IP Phone Deployment/Activation
- Get an office phone or set up one that is located in your space. More...
Devices > Cisco IP Phone > Cisco IP Phone Change
- Change the way your office phone works. More...
Devices > Cisco IP Phone > Cisco IP Phone 911 Location
- Update the location your phone shows so that emergency personnel can find you easier. More...
Devices > Cisco IP Phone > Cisco IP Phone Voice Mail PIN Reset
Devices > Cisco IP Phone > Cisco IP Phone Extension Mobility PIN Reset
Devices > Cisco IP Phone > Cisco IP Phone Deactivation/Removal
- Let DoTS know a phone is no longer needed. More...
Devices > Computer / Tablet > Computer or Hardware Purchase
- Request help from DoTS in determining the appropriate hardware for what you want to accomplish while dovetailing into UWRF technology standards and support. If this new computer is for a new employee, consider requesting all of your technology for that person at one time through the "Accounts and Passwords > Other > Employee Onboarding" service. More...
Devices > Computer / Tablet > Equipment Pickup or Recycling
- Request IT equipment be removed so others can use it. More...
Devices > Computer / Tablet > Equipment Checkout
- Borrow equipment from DoTS for a few days. More...
Devices > Computer / Tablet > International Travel Laptop Loan
- Borrow a clean laptop containing no sensitive data, preconfigured to securely access campus and installed with applications you need. More...
Devices > Computer / Tablet > Local Workstation Administration Permission
- Install and update common software if not available via Software Center (Windows) and Self Service (Macintosh). More...
Devices > Computer / Tablet > Support Exemption
- We need to upgrade from older operating systems in order to reduce our vulnerability to attacks. Request an exemption if you cannot upgrade computers or operating systems. More...
Devices > Office Move > Office Move
- Request DoTS move your office equipment, configure ports, and update equipment settings for your new location. If this office move is for a new employee, consider requesting all of your technology for that person at one time through the "Accounts and Passwords > Other > Employee Onboarding" service. More...
Devices > Printer / MFD > Printing Account Update
- Add a person to or remove a person from a printing account. More...
Devices > Printer / MFD > Printing Card for Student Employees
- If your student employees frequently print, request this service to assign/unassign student employees to departmental printer release cards. More...
Devices > Other > Video Conferencing Setup (excl. University Center)
- Keep travel costs low, increase productivity, and be "green" by meeting online. More...
Software (Apps, Canvas, Email Lists, eSIS, etc.)
Software > App > Adobe Creative Cloud
- Request Adobe Photoshop, Illustrator, InDesign, et al. More...
Software > App > Email Address Change
- When your name changes, we can change your email address to match your new name. More...
Software > App > Shared Email Box
- A shared email box is a mailbox that multiple people can open to read and send e-mail messages. Shared email boxes also allow people to share a common calendar so they can schedule and view vacation time or work shifts. More...
Software > Canvas > Cross List Course
- Instructors, manage multiple courses or sections in one Canvas course site instead of multiple ones. This is helpful for multiple sections of the same course or lecture and lab sections. More...
Software > Canvas > Non-Instructional Course Creation
- Do you want to have your course in Canvas? (You should!) Is your course not in eSIS? Have DoTS create a non-instructional course in Canvas for you. More...
Software > Email List > Email List
- Set up a LISTSERV email list so you can easily email a group of people at once and reply to those people just as easily. More...
Software > eSIS > Elevated Security [Supervisor Requests]
- Supervisors, request access to data in eSIS beyond what is currently granted to your people. More...
Software > eSIS > Student Employee Access
- Supervisors, request eSIS access for your student employee or request that eSIS access be removed. More...
Software > Other > Enterprise Software Access
- Request access to UWRF enterprise software (minus eSIS and UWBI). More...
Software > Other > Network Folder Access/Sharing
- Network-based file storage is a common means of collaborating with colleagues and student employees while protecting data. More...
Software > Other > Software Update
Software > Other > UWBI (Business Intelligence) Access [Supervisor Requests]
- Supervisors, request access for your employees to run queries and access reporting to help with operations and decision making. More...